Windstream UCaaS and CCaaS
Articulating the value of unified communication and contact center as-a-service
Windstream needed a way to convince business execs and IT leaders that there was great business value in replacing legacy on-premises unified communications and contact center solutions, especially with new as-a-service offerings from Windstream.
However, prospects were skeptical, and sales reps were needing tools to clearly and credibly articulate the costs and lost opportunity from legacy solutions, as well as potential business improvements from Windstream.